Changed your mind, or something's not right with your order? Here's exactly how returns and refunds work, so there are no surprises.
Return window
14 days from delivery
Unused, undamaged and in the original packaging.
Damaged or faulty
Tell us within 48 hours
Send photos and a short description and we'll sort it.
Refunds
5 to 7 business days
After we receive and inspect the returned item.
Change-of-mind returns
We accept returns of unused, undamaged products in their original packaging within 14 days of delivery.
Not eligible for return:
- Custom orders
- Shelters that have been installed or modified
- Products damaged through improper handling
Return freight is at your cost, unless the return is because the item was defective or incorrect.
How to return an item
- Contact us first. Email info@containershelters.co.nz or call 0800 474 233 with your order details and the reason for the return.
- Send it back. Once the return is approved, return the item in its original packaging with all components included.
- Get your refund. We inspect the item when it arrives, then refund your original payment method. Refunds are typically processed within 5 to 7 business days of us receiving the item.
Damaged or faulty products
If your order arrives damaged or defective, let us know within 48 hours of delivery with photos and a description of the issue. We'll arrange a replacement or refund as quickly as possible. For faults that show up later, see our 10-year parts warranty.
Nothing on this page limits any rights you have under the Consumer Guarantees Act 1993.
Need to arrange a return?
Get in touch before sending anything back and we'll walk you through it.
Email usCall 0800 474 233